Deposit Products, Bank Accounts, & Transaction Processing

Course Catalog

Introduction

The fast-paced, ever-evolving financial industry demands that we stay two steps ahead when providing products and services that deal with customer funds. As we know too well, customers rightfully expect their funds to be safe and secure.

Robust compliance for deposit accounts and transactions is essential for protecting your business from fraud, money laundering, and good ole’ fashioned errors. By prioritizing compliance, you give yourself and your customers peace of mind.

Let Affinity’s comprehensive library of deposit courses help you build a culture of compliance at your company! Here are key topics your team can look forward to:

What the Bank Secrecy Act is and how to navigate its requirements.

Understanding errors and disputes.

What holds are–to ensure your customers always know what to expect with their money.

How to comply with the timelines for resolving customer disputes.

How to advertise (and handle complaints!) regarding your deposit products or services.

Key Course Features

5 to 20 minute courses
Engaging videos and story-based learning
Knowledge checkpoints and assessments
Embedded learning tools available through Slack for reinforced learning
Bank sponsor and auditor approved content
Examples from today’s financial and tech products

Key Courses

BSA/AML for Business

~20 min

BSA/AML Overview

~20 min

Customer Complaints

~10 min

Elder Financial Exploitation (EFE)

~15 min

Marketing of Financial Products

~5 min

OFAC Sanctions

~20 min

Red Flags & Identity Theft

~10 min

Regulation CC - Expedited Funds Availability Act (EFAA)

~15 min

Regulation DD - Truth in Savings Act (TISA)

~15 min

Regulation E - Electronic Fund Transfers (EFTs)

~20 min

Regulation GG - Unlawful Internet Gambling Enforcement Act (UIGEA)

~10 min

Understanding Errors & Disputes

~10 min

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

~15 min

Vendor Management

~10 min

See full course list